Last updated: 28 September 2026
These Terms & Conditions ("Terms") govern your access to and use of the Bharoxa website, application, CRM platform, WhatsApp automation, communication tools, and related services (collectively, the "Services") provided by Bharoxa, operating under the brand name "Bharoxa" ("Bharoxa", "we", "us", or "our").
By creating an account, purchasing a subscription, connecting a WhatsApp Business account, or using the Services, you agree to these Terms. If you do not agree, please do not use Bharoxa.
1. About Bharoxa
Bharoxa is a software platform that helps businesses manage customer conversations, leads, listings, catalogues, follow-ups, automation, customer information and related business workflows. Bharoxa may be used by businesses across different industries, including real estate, automobiles, education, travel, retail, professional services, healthcare, and other lawful businesses.
2. Eligibility and account
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your login credentials, all activity performed through your account, and ensuring authorised users follow these Terms. Notify Bharoxa promptly if you believe your account has been accessed without authorisation.
3. Subscriptions and payments
Bharoxa may offer monthly, quarterly, annual or other subscription plans. Plans may have different features, user limits, storage limits, messaging limits, automation limits and other usage restrictions. Applicable prices, taxes, billing periods and limits will be shown before purchase.
Subscription fees are generally payable in advance. Unless otherwise stated in the applicable plan or required by law, fees paid for a subscription period are non-refundable once that period has started. Bharoxa may change its subscription plans, features or prices. Where required by applicable law, reasonable notice will be provided before material changes take effect.
4. WhatsApp, Meta and third-party services
Bharoxa may depend on WhatsApp Business Platform, Meta services, payment providers, cloud infrastructure, AI providers and other third-party services. Your use of such services may also be subject to their respective terms and policies.
WhatsApp or Meta may change pricing, messaging policies, templates, account requirements, API functionality, verification requirements or other rules. Such changes may affect Bharoxa's Services. Bharoxa does not control third-party platforms and does not guarantee that their services, pricing or functionality will remain unchanged.
5. WhatsApp messaging and customer consent
You are responsible for ensuring that you have the necessary permission, consent or other lawful basis to contact customers through WhatsApp or other communication channels. You must not use Bharoxa to send spam, unsolicited or unlawful communications.
You are responsible for complying with WhatsApp/Meta messaging policies and applicable laws relevant to your business and communications. Bharoxa may restrict or suspend messaging functionality if your account generates complaints, violates applicable policies, or creates a legal, security or platform risk.
6. Customer data and business content
You retain ownership of business information, customer information, listings, catalogues, images, documents, messages and other content that you submit to Bharoxa ("Customer Data").
You grant Bharoxa permission to process Customer Data only as reasonably necessary to provide and operate the Services, store and transmit information, execute requested automations, provide customer support, maintain and secure the platform, improve the Services where permitted by applicable law, and comply with legal obligations.
You are responsible for ensuring that you have the necessary rights and permissions to upload and process Customer Data.
7. Privacy and personal data
If you upload or process personal information belonging to customers, employees or other individuals, you are responsible for complying with applicable privacy and data-protection laws.
Bharoxa's handling of personal information will also be governed by its Privacy Policy. You should not upload or process personal information unless you have the necessary legal rights, permissions or consent to do so.
8. Listings, products and services
Bharoxa may allow you to create and manage listings, products, vehicles, properties, services, catalogues or other business offerings.
You are solely responsible for ensuring that your information, descriptions, images, prices and other business content are accurate, lawful and not misleading. Bharoxa does not guarantee the quality, ownership, availability, legality or accuracy of products or services offered by its users.
9. Leads and business results
Bharoxa provides tools for capturing, organising, qualifying and managing leads. Bharoxa does not guarantee a particular number of leads, that a lead will become a customer, that a customer will purchase from you, or any particular revenue, profit or business result. You remain responsible for handling your customers and completing transactions.
10. Automation and AI features
Bharoxa may provide automated workflows and AI-powered features. Automated or AI-generated responses may contain errors, omissions or inaccurate information. You are responsible for reviewing and configuring workflows and determining whether automated or AI-generated content is appropriate before relying on it.
AI features are provided as assistance and should not be treated as a substitute for professional legal, financial, medical or other professional advice. Bharoxa may modify, improve, restrict or discontinue AI or automation features from time to time.
11. Acceptable use
You must not use Bharoxa to:
- conduct illegal activities or fraud;
- send spam or unlawful communications;
- violate privacy, intellectual-property or other rights;
- distribute malware;
- attempt unauthorised access;
- reverse engineer or extract source code;
- circumvent subscription or usage limits;
- resell or sublicense Bharoxa without written permission;
- violate WhatsApp, Meta or other third-party policies; or
- promote or facilitate activities prohibited by applicable law.
Bharoxa may suspend or terminate accounts involved in prohibited activities.
12. Security
Bharoxa will use reasonable technical and organisational measures intended to protect the Services. However, no online system can be guaranteed to be completely secure.
You are responsible for protecting account credentials and maintaining appropriate backups of important business information. Bharoxa is not responsible for loss caused by compromised credentials, customer actions, third-party failures, or events outside Bharoxa's reasonable control.
13. Service availability
Bharoxa will make reasonable efforts to keep the Services available. Services may occasionally be interrupted because of maintenance, updates, technical failures, internet or telecommunications problems, cloud-provider issues, third-party API failures, WhatsApp/Meta changes, security incidents, government actions or other events outside Bharoxa's reasonable control.
Bharoxa does not guarantee uninterrupted or error-free operation.
14. Intellectual property
The Bharoxa name, logo, website, software, source code, user interface, design, documentation, technology and other proprietary materials are owned by Bharoxa or its licensors.
Your subscription provides a limited right to use the Services during the applicable subscription period. You may not copy, modify, reproduce, reverse engineer, distribute, sell, sublicense or commercially exploit Bharoxa's platform or intellectual property without written permission.
15. Your feedback
If you provide suggestions, ideas, feature requests or feedback regarding Bharoxa, you agree that Bharoxa may use such feedback to improve its products and services without compensation to you, unless otherwise agreed in writing.
16. Third-party service providers
Bharoxa may use third-party providers for hosting, payments, messaging, AI, analytics, communication, authentication and other functions. Bharoxa is not responsible for the independent acts, omissions, availability, policies or performance of third-party providers.
17. Owner services and managed services
Where Bharoxa offers additional managed services such as inspections, maintenance coordination, local assistance, service requests, vendor coordination, on-ground visits or similar services, such services may be subject to additional terms, fees and availability requirements.
Where independent vendors or service providers are used, Bharoxa may not control their actions or performance.
18. Suspension and termination
Bharoxa may suspend or terminate your account or access to some or all Services if you violate these Terms, fail to pay applicable fees, use the account for illegal, fraudulent or abusive activities, violate WhatsApp/Meta or other third-party policies, or create a security, legal or operational risk.
Where reasonably possible, Bharoxa may provide notice before suspension. Immediate suspension may occur where necessary to protect Bharoxa, its users or third parties.
19. Effect of termination
After termination, access to paid features may stop and integrations or automated workflows may become inactive. You remain responsible for outstanding amounts incurred before termination.
Data retention or deletion will be handled according to Bharoxa's Privacy Policy and applicable law.
20. Refunds and cancellation
Cancellation and refund terms applicable to your subscription will be displayed during purchase or in the applicable Refund & Cancellation Policy.
Unless otherwise stated or required by law, unused subscription periods, unused messaging allowances and partial subscription periods are not refundable.
21. Disclaimer
To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
Bharoxa does not guarantee that the Services will always be available, error-free, secure, accurate or suitable for every particular business purpose. Bharoxa does not guarantee business results, sales, leads, customer conversions or revenue.
22. Limitation of liability
To the maximum extent permitted by applicable law, Bharoxa will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, revenue, business, opportunities, goodwill or data.
Bharoxa will also not be responsible for losses arising from third-party platforms, WhatsApp/Meta services, internet failures, unauthorised access caused by the user's actions, or events beyond Bharoxa's reasonable control.
To the maximum extent permitted by applicable law, Bharoxa's total liability arising from the Services will be limited to the subscription fees actually paid by the customer to Bharoxa during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
23. Indemnification
You agree to indemnify and hold harmless Bharoxa, its owners, employees, contractors, affiliates and service providers from claims, losses, damages, penalties and reasonable expenses arising from your violation of these Terms; violation of applicable law; misuse of WhatsApp or other third-party services; Customer Data or business content; products, listings or services; violation of another person's rights; unlawful or unauthorised communications; negligence or misconduct.
24. Changes to these Terms
Bharoxa may update these Terms from time to time. Updated Terms will be published on the Bharoxa website with a revised "Last Updated" date.
Where required by law, Bharoxa will provide appropriate notice of material changes. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.
25. Governing law and disputes
These Terms are governed by the laws of India.
The parties will first attempt to resolve disputes amicably. Subject to applicable law, unresolved disputes will be subject to the jurisdiction of the courts having jurisdiction over Bharoxa's registered office.
26. Contact
Bharoxa
Registered address: Bengaluru, Karnataka, India
Email: bharoxa0@gmail.com
Website: https://bharoxa.com
27. Acceptance
By registering for Bharoxa, purchasing a subscription, connecting a WhatsApp Business account, or using the Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.