Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Bharoxa, operating under the brand name "Bharoxa" ("Bharoxa", "we", "us", or "our"), collects, uses, stores, shares and protects information when you use the Bharoxa website, application, CRM platform, WhatsApp automation, communication tools and related services (collectively, the "Services").

By using Bharoxa, you acknowledge that you have read this Privacy Policy.

1. Our commitment to privacy

Bharoxa is designed to help businesses manage leads, customer conversations, listings, customer information and business workflows.

We aim to collect only information that is reasonably necessary to provide, secure, maintain and improve our Services and to comply with applicable law.

For users in India, Bharoxa intends to operate in accordance with applicable data-protection and privacy requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations as they come into force.

2. Information we collect

Depending on how you use Bharoxa, we may collect:

A. Account and business information

• Name
• Business or organisation name
• Email address
• Mobile number
• Business address
• Industry/category
• Login and account information
• Billing and subscription information
• Tax information where required for invoicing

B. Customer and CRM information

If you use Bharoxa as a business customer, you may choose to enter:

• Customer names
• Phone numbers
• Email addresses
• Lead details
• Customer enquiries
• Conversation history
• Follow-up information
• Notes and tags
• Customer preferences and requirements

C. Listings and business content

You may provide:

• Property information
• Vehicle information
• Products
• Services
• Images and videos
• Prices
• Documents
• Descriptions
• Other catalogue or listing information

D. WhatsApp and communication information

Where you connect WhatsApp Business or another supported communication service, Bharoxa may process information required to provide the integration, including messages, message metadata, phone numbers, templates, delivery information and media that you or your customers send through the connected service.

E. Technical information

We may automatically collect:

• IP address
• Browser and device information
• Operating system
• Login activity
• Usage information
• Approximate location derived from technical information where necessary
• Error and diagnostic information
• Cookies and similar technologies

F. Payment information

Payments may be processed through third-party payment providers. Bharoxa may receive payment status, transaction references and limited billing information, but payment card or banking credentials may be processed directly by the applicable payment provider.

3. How we use information

We may use information to:

• Create and manage your Bharoxa account.
• Provide CRM and automation services.
• Store and manage your business data.
• Process and organise leads.
• Facilitate WhatsApp and other communication integrations.
• Send automated responses and configured workflows.
• Provide customer support.
• Process subscriptions and payments.
• Send service-related notifications.
• Monitor security and prevent fraud or misuse.
• Troubleshoot technical issues.
• Improve the performance and functionality of Bharoxa.
• Develop new features and services.
• Comply with legal and regulatory requirements.
• Protect the rights, property and safety of Bharoxa, our users and others.

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Customer data

If you use Bharoxa as a business customer, you may upload personal information belonging to your customers, employees or other individuals.

You remain responsible for ensuring that you have the appropriate legal basis, notice, permission or consent required to provide such information to Bharoxa and to use it for your business purposes.

Bharoxa processes such information to provide the Services and according to your instructions, subject to applicable law.

You should not upload personal information that you do not have the right to collect or process.

5. WhatsApp and Meta

Bharoxa may use WhatsApp Business Platform and services provided by Meta.

When you connect these services, information may be exchanged between Bharoxa and the applicable third-party platform as necessary to provide the requested functionality.

WhatsApp and Meta have their own privacy policies, terms and data practices. Your use of WhatsApp is also subject to the applicable WhatsApp/Meta terms and policies.

Bharoxa does not control how WhatsApp or Meta independently processes information under their own services.

6. AI and automation

Bharoxa may offer AI-powered features and automated workflows.

Depending on the feature, information you provide may be processed to generate responses, recommendations, summaries, classifications or other automated outputs.

Where third-party AI providers are used, relevant information may be shared with those providers only as necessary to provide the applicable AI feature, subject to applicable agreements and law.

AI-generated content may not always be accurate. You remain responsible for reviewing important AI-generated information before relying on it.

7. Cookies and similar technologies

Bharoxa may use cookies, local storage, pixels, logs and similar technologies to:

• Keep you signed in.
• Remember preferences.
• Understand how the website and application are used.
• Improve performance.
• Detect security issues.
• Measure website and service usage.
• Support analytics and relevant communications.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some functionality.

8. How we share information

We may share information with:

• Service providers that host or operate parts of Bharoxa.
• Cloud infrastructure providers.
• WhatsApp/Meta and other communication providers.
• Payment processors.
• Email, SMS or notification providers.
• AI technology providers where applicable.
• Analytics and security providers.
• Professional advisers, auditors and legal service providers.
• Government authorities or law-enforcement agencies where legally required.
• A successor or acquiring entity in connection with a merger, acquisition, restructuring or sale of business assets.

We do not sell your personal information as a product.

Service providers may process information only for purposes connected with providing their services to Bharoxa, subject to applicable agreements and law.

9. Aggregated and de-identified information

Bharoxa may create aggregated or de-identified information from usage and service data in a manner that does not reasonably identify an individual.

We may use such information to understand usage trends, measure performance, improve Bharoxa, develop features and conduct business analysis, subject to applicable law.

10. Data security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or destruction.

Depending on the information and service involved, security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups and restricted access.

However, no online system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorised access.

11. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, meet legal obligations, resolve disputes, prevent fraud and enforce agreements.

When information is no longer required for these purposes, we may delete, anonymise or securely dispose of it, subject to legal, regulatory, backup and legitimate business requirements.

Specific retention periods may vary depending on the type of information and the purpose for which it is processed.

12. Your privacy rights

Subject to applicable law, individuals may have rights relating to their personal information, which may include:

• Requesting information about how their personal data is processed.
• Requesting access to personal data.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information where applicable.
• Withdrawing consent where processing is based on consent.
• Requesting information about grievance or complaint mechanisms.
• Exercising other rights available under applicable data-protection law.

Where Bharoxa processes information on behalf of a business customer, the business customer may be responsible for responding to requests from its customers or users. Bharoxa will provide reasonable assistance where required by applicable law and our contractual arrangements.

13. Withdrawing consent

Where processing is based on consent, you may withdraw consent through the method made available by Bharoxa or by contacting us.

Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

Some Services may not be available if information necessary for those Services cannot be processed.

14. Children's data

Bharoxa is intended primarily for businesses and business users.

Unless a specific service expressly states otherwise, Bharoxa does not knowingly seek to collect personal information directly from children.

If you believe that a child has provided personal information to Bharoxa in circumstances where it should not have been collected, please contact us.

15. International data transfers

Bharoxa and its service providers may process or store information in India or other countries where our technology or service providers operate.

Where personal information is transferred across borders, Bharoxa will take steps required by applicable law and contractual arrangements.

16. Third-party websites and services

Bharoxa may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices, security or content of third-party services.

You should review the privacy policies of third-party services before using them.

17. Data breaches and security incidents

If Bharoxa becomes aware of a personal-data breach affecting information for which notification is required under applicable law, we will take appropriate steps to investigate, contain, mitigate and notify relevant parties or authorities as required by applicable law.

18. Business transfers

If Bharoxa is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Bharoxa website with a revised "Last Updated" date.

If material changes require notice under applicable law, we will provide appropriate notice.

20. Grievance and privacy contact

For privacy questions, requests or complaints, please contact:

Bharoxa
Privacy / grievance contact: Privacy & Grievance Officer
Email: bharoxa0@gmail.com
Registered address: Bengaluru, Karnataka, India
Website: https://bharoxa.com
Contact Us

21. Important business customer responsibility

If you use Bharoxa to manage information about your own customers, leads, employees or other individuals, you are responsible for:

• Providing appropriate privacy notices to those individuals.
• Obtaining consent or establishing another lawful basis where required.
• Using customer information only for legitimate and lawful purposes.
• Honouring applicable opt-out and communication preferences.
• Complying with applicable data-protection, consumer-protection and messaging laws.
• Following WhatsApp/Meta policies when using WhatsApp communication.

Bharoxa provides technology to help you manage this information but does not replace your own legal and compliance responsibilities.