Refund Policy

Last updated: 28 September 2026

1. Scope

This Refund Policy applies to subscription fees paid for Bharoxa CRM plans through our website or authorized billing channels. One-time setup or custom development fees, if any, are covered by separate written agreements.

2. Free trial

If a free trial is offered for your plan, you will not be charged until the trial ends unless you subscribe earlier. Cancel before the trial ends to avoid charges for that billing period.

3. Billing cycle

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before renewal. Prices and features are shown at checkout and in your account billing section.

4. Cancellation

You may cancel renewal from your account or by contacting bharoxa0@gmail.com. Cancellation stops future charges; access typically continues until the end of the current paid period unless otherwise stated.

5. Refund eligibility

• Within 7 days of first paid subscription: If Bharoxa does not meet your reasonable expectations and you have not substantially used paid messaging credits, you may request a full refund of the first payment by emailing support with your account email and payment reference.
• Annual plans: Refunds after 7 days are generally not provided except where required by law or in cases of duplicate charges or proven billing errors.
• Monthly plans: No partial-month refunds after the 7-day window; service remains active through the period already paid.
• Abuse or policy violations: Accounts terminated for breach of our Terms may not be eligible for refund.

6. Payment disputes

If you believe you were charged incorrectly, contact us within 30 days. We will investigate with our payment partner (e.g. Razorpay) and correct verified errors. Chargebacks without contacting support may result in account suspension.

7. WhatsApp and third-party costs

Meta/WhatsApp conversation charges, SMS, or other pass-through costs billed by third parties are not refundable by Bharoxa once incurred, except where the provider reverses the charge.

8. Processing time

Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank or card issuer.

9. Changes

We may update this policy; the date above will change when we do. Material changes will not reduce refund rights for amounts already paid without notice where required by law.

10. Contact

Refund requests: bharoxa0@gmail.com or Contact Us.